If you need to contact the US ESTA team, there are several ways to do so. Here are some of the different circumstances in which you might need to contact them, along with the appropriate contact method:
Reason for contacting the ESTA team
Technical issues with the application form
If you encounter technical issues while filling out the ESTA application form, you can contact the ESTA Online Center directly by phone at 1-877-227-5511. They are available weekdays from 8 am to 5 pm US Eastern Standard Time.
Not understanding how to fill out the application form
If you have questions about how to fill out the ESTA application form, you can contact the ESTA Online Center by filling out their inquiry form. Select “About application” or “Other” as the inquiry type, and describe your question in as much detail as possible. You can also leave your name and email address so they can respond to you.
Receiving no communication from them after applying for an ESTA
If you have applied for an ESTA and have not received any communication from the US ESTA team, you can also contact them by phone (see number above) or by filling out their inquiry form. Select “About application status” as the inquiry type, and provide your name, email address, and application ID if you have it.
Other circumstances
What is the ESTA Helpline?
If you have a question or concern that does not fit into one of the above categories, you can also contact the ESTA Online Center by phone at 1-877-227-5511 or by filling out their inquiry form. In this case, select “Other” as the inquiry type, and describe your question or concern in as much detail as possible. You can also leave your name and email address so they can respond to you.
At this stage, it’s important to note that American Embassies and Consulates are not able to provide details about ESTA denials or resolve the issue that caused the ESTA denial. If you have questions about your ESTA application status or denial, you should, therefore, contact the ESTA Online Help Center directly.
If you opt for the online route, make sure that you select the appropriate inquiry type and provide as much detail as possible about your question or concern.
What is the web address of the ESTA team?
The web address of the US ESTA team is https://esta.cbp.dhs.gov/esta/. This is the official ESTA application website operated by US Customs and Border Protection (CBP), one branch of The Department of Homeland Security.
I applied for an ESTA and shortly afterwards I lost access to my email account. What should I do?
If you have lost access to the email account you used to apply for your ESTA, you may encounter difficulties in retrieving your application. Here are a few steps you can take:
Go to the ESTA website and search again for your ESTA status by entering the information exactly as you did when you filed the application. If you receive a message saying “No Application Found,” you may need to contact the ESTA Online Center for assistance
If you are unable to physically access your email account due to a technical issue, you may want to check your internet security settings to ensure they are not blocking access to the ESTA website.
If you are still unable to retrieve your ESTA application, you may need to contact the ESTA Online Center for assistance. You can do this by filling out the inquiry form on their website or by calling them at 1-877-227-5511.
Can I change the email address associated with my ESTA application?
Yes, it is possible to modify the specific email address associated with your ESTA application after it has been submitted and approved. According to the official ESTA website, you can update your email address after your application has been approved by going to the “Check ESTA Status” page and clicking on the “Update” field.
On the following page, you can check the entries and change them if necessary. Please note that you can only change your email address and your address while staying in the USA
It’s important to note that you can only update your email address and address in the USA after your ESTA application has been approved. If you need to update any other information, such as your passport details or travel itinerary, you will need to send in a totally new ESTA application.
I accidentally entered incorrect information on my ESTA application form. What should I do?
If you accidentally provide incorrect information on your ESTA application form, there are several steps you can take to correct it:
Before submitting your application: You will get a chance to review your application before submitting it and make any necessary changes to the details you entered, with the exception of the following fields: date of birth, country of citizenship, country where your current passport has been issued, and your passport number.
All the other fields can be updated or edited. If you made a mistake while you are responding to any of the various eligibility questions, you should go to the ‘CBP Info Center’, which can be found at the bottom of every page.
After submitting your application: If you have already submitted your application and then notice that you made a mistake, you can still make some changes. You can go to the “Check ESTA Status” page and click on the “Update” field. On the following page, you can check the entries and change them if necessary. However, if you made a mistake with your passport expiration date or passport issuance date, you will need to complete a second ESTA application and pay the relevant fees.
If you experience technical problems: If you encounter technical difficulties while submitting your ESTA application, you should contact the ESTA Online Center for assistance (see number above). If any of your biographical information on the existing application is incorrect, the application can be downloaded for free from the ESTA website and submitted again with the correct information.
If you need to make significant changes: If you have to make significant changes to your ESTA application, such as changing your passport details or travel itinerary, your only option is to fill out another ESTA application. Some mistakes you can amend, but for the majority, you will need to submit a completely new application. Keep in mind that a new fee will be charged for every new application
How long does it take to receive a response after submitting an updated ESTA application?
According to the ESTA Online Center, the results of your ESTA application should be sent about three days after you apply. In some cases, however, it may take longer due to factors such as system maintenance or system problems.
The maximum processing time of an ESTA application is normally 72 hours or less, but applications are often processed much quicker than this. After submitting your ESTA application online, it typically takes only a few minutes for it to be processed.
If you have submitted an updated ESTA application, the processing time should be similar to the initial application. However, if your updated application requires additional review, it may take longer to receive a response. If your application status is “authorization pending,” it means that screening of your application is still under examination, and you should wait for the results.
Conclusion
This article has provided a number of different scenarios for which applicants can contact CBP or the ESTA team for assistance. Although applicants would hope the need never arises to get in touch with authorities regarding their ESTA, the U.S. government has made a number of options accessible for those needing further support.